Questions You May Have

Hope you had a good overview of our services. Still have questions? Find your answers below.

What’s your turnaround time?

Turnaround depends on design complexity. Standard delivery is 12–24 hours, with urgent orders completed in 2–4 hours.

Do you provide a specific size for the logo?

The size depends on where the logo will be used. You can provide exact placement or custom size, and we’ll digitize accordingly.

What will be the format of the logo?

We provide all formats based on your machine requirements such as DST, PES, EXP, JEF, VP3, HUS.

How will I get my file?

Your design file will be delivered via email or available for download from your account.

What payment methods do you use?

We accept PayPal, credit cards, and debit cards through secure online payment systems.

What is 3D Puff Embroidery?

3D puff embroidery creates a raised, bold effect mainly used on caps, while regular embroidery is flat and used on all garments.

What software do you use?

We use the latest Wilcom software for high-quality digitizing results.

Can I resize the design file?

Yes, slight resizing (10–20%) is possible without quality loss.

Can you create custom sizes?

Yes, we can create designs in any size based on your requirements.

Do you offer bulk discounts?

Yes, special discounts are available for bulk orders.

Do you charge for edits?

Minor edits are free, while major changes may require a small fee.

Can you digitize from screenshots?

Yes, we can recreate designs from low-quality images or screenshots.

Do you provide embroidery services?

No, we only provide digitized files, not physical embroidery.

Do you accept payment over phone?

No, payments are only accepted through secure online methods.

Do you offer flat pricing?

Yes, we use simple flat-rate pricing with no stitch-based charges.

Do I need to pay upfront?

No, you can review your design before making payment.

How fast is order completion?

Most designs are completed within 4–12 hours depending on complexity.

Can I modify my order?

Yes, changes are allowed before completion of the digitizing process.

What if there is an error?

We fix any errors from our side free of cost.

What file formats can I upload?

You can upload JPG, PNG, PDF, AI, EPS, SVG and more.

How can I contact support?

Our support team is available 24/7 via live chat and email.