1. Our Commitment to Quality

At MAG Digitizing, we strive to deliver precise, clean, and production-ready embroidery files that perform smoothly on your machines. Our team follows professional digitizing standards to ensure correct stitch density, pathing, and overall design accuracy.

Despite our strict quality control, we understand that every project is unique. If any issue arises regarding quality, accuracy, or delivery, we are committed to resolving it quickly.

2. Eligibility for Refund

Our money-back guarantee is designed to protect your investment. You may be eligible for a refund in the following situations:

• If the delivered digitized file has quality issues that cannot be corrected.
• If the final design significantly differs from your approved instructions.
• If we fail to deliver your order within the agreed turnaround time.

We always aim to fix issues first through revisions before processing a refund.

3. Non-Refundable Situations

Refunds will not be applicable under the following conditions:

• Changes requested after work has already started.
• Incorrect instructions provided by the customer.
• Delays caused due to lack of response from the customer.
• Customer dissatisfaction due to personal preference after delivery.
• Minor variations that fall within acceptable digitizing standards.

We ensure fairness for both parties while maintaining service quality standards.

4. Refund Request Process

We follow a clear and structured process to handle refund requests:

1. Contact our support team within 7 days of delivery.
2. Provide your order number and a detailed explanation of the issue.
3. Submit supporting files, screenshots, or images if required.
4. Our team reviews your request within 5–7 business days.
5. You will be informed whether your request qualifies for a full or partial refund.
6. If approved, the refund process will begin immediately.

We always prioritize resolving issues through corrections or revisions before issuing refunds.

5. Refund Methods

Approved refunds will be processed using the original payment method used at checkout. This ensures a secure and traceable refund process.

Typical refund timelines:

• Processing time: 5–7 business days
• Bank/payment reflection: up to 10 business days

If there are delays due to banking or payment gateway systems, you can contact our support team.

6. Revision vs Refund Policy

MAG Digitizing prioritizes customer satisfaction through revisions. In most cases, we will first offer corrections or improvements to meet your expectations.

Refunds are considered only when:

• The issue cannot be resolved through revisions
• The design does not meet agreed specifications
• Delivery deadlines are not met

7. Customer Responsibility

Customers are responsible for providing clear and accurate instructions, including:

• Correct size and placement
• Preferred file format
• Clear artwork or reference images
• Specific design requirements

Incomplete or unclear information may affect the final output and refund eligibility.

8. Contact Support

If you have any concerns regarding your order or refund eligibility, please contact our support team. We are always available to assist you.

• Live Chat: Available on our website
• Email: Contact via website form
• Order Support: Provide order ID for faster response

9. Final Statement

At MAG Digitizing, we believe in building long-term relationships with our clients. Our money-back guarantee reflects our commitment to quality, transparency, and customer satisfaction.

We appreciate your trust in our services and look forward to delivering outstanding results for your embroidery and design needs.